--- title: "Privacy Policy" description: "Privacy and Cookies Policy" url: "https://pepperdogdesign-co-uk-nerq.staging.lightbulbwebdesign.co.uk/privacy-policy" date: "2026-11-10T11:00:17+00:00" language: "en-GB" --- ## Privacy policy Last updated: 16 September 2026 This Privacy Policy explains what information we collect, how we use it and the rights you have in relation to your personal information. ##### Who we are Pepperdog Design Limited is an independent graphic design agency based in Mirfield, West Yorkshire. Pepperdog Design Limited is registered in England and Wales under company number 06488233. For the purposes of data protection law, Pepperdog Design Limited is the data controller for the personal information described in this policy. If you have any questions about this policy or how your information is handled, please contact: ### Lisa Conroy Pepperdog Design Limited Email: Telephone: 07870 676141 ##### Information we collect We may collect and process personal information when you: - Contact us by email, telephone, LinkedIn or through the website contact form - Ask for a quotation or discuss a potential project - Become a client, supplier or professional partner - Provide information needed for a project - Visit or interact with this website This information may include: - Your name - Your job title and organisation - Your email address and telephone number - Details about your enquiry, project or requirements - Correspondence and records of our communications - Quotation, invoicing and payment information - Information contained within documents, artwork or other materials supplied for a project - Technical information about how you use the website, where this is collected through cookies or analytics We only collect information that is relevant to our relationship with you or the services we provide. Please avoid sending sensitive personal information through the website contact form unless it is necessary for your enquiry. ##### How we use your information We may use your personal information to: - Respond to enquiries - Discuss, quote for and manage projects - Provide graphic design, accessible communications, website visual design and print management services - Communicate with clients, suppliers and professional partners - Prepare quotations, contracts and invoices - Process payments and maintain financial records - Manage project files, feedback, approvals and deliveries - Improve our website, services and communications - Protect our systems, website and business from misuse or security threats - Meet our legal, regulatory and professional obligations ##### We do not sell your personal information. Our lawful basis for using your information Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on: ##### Contract We may process your information when it is necessary to provide services you have requested, prepare a quotation or fulfil a contract with you. ##### Legitimate interests We may process your information where it is reasonably necessary to operate and develop the business, communicate with clients and suppliers, manage projects, protect our systems or improve our services. We will only rely on legitimate interests where your rights and interests do not override ours. ##### Legal obligation We may process and retain information where required to comply with legal, financial, tax or regulatory obligations. ##### Consent Where consent is required, such as for certain cookies or optional marketing communications, we will ask for it clearly. You can withdraw your consent at any time. ##### Client projects and supplied information Clients may provide documents, images, contact details or other information as part of a design, accessibility, website or print project. Where Pepperdog processes personal information solely on a client’s instructions, the client may remain the data controller and Pepperdog may act as a data processor. Project information is only used to deliver the agreed services, manage the project and meet relevant legal or contractual requirements. Clients are responsible for ensuring that they have the appropriate permission or lawful basis to share personal information with Pepperdog. ##### Who we share information with We may share relevant information with trusted service providers where necessary to operate the business or deliver a project. These may include: - Website hosting and maintenance providers - Email, file storage and information technology providers - Accounting and payment service providers - Commercial printers, couriers and production partners - Web developers and other specialist project partners - Professional advisers, insurers or legal representatives - Government, regulatory or law enforcement bodies where legally required We only share the information needed for the relevant purpose. Where appropriate, suppliers and partners are required to handle personal information securely and in accordance with data protection law. We do not allow service providers to use your information for their own marketing purposes. ##### International transfers Some technology, email, file storage or software providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are in place. ##### How long we keep your information We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. The length of time may depend on: - Whether you become a client - The nature and duration of the project - Contractual or warranty requirements - Financial, tax and legal record keeping obligations - Whether information may be needed to establish, exercise or defend a legal claim General enquiries that do not lead to a project will normally be deleted when they are no longer relevant. Client, project and financial records may be retained for longer where this is necessary to maintain an accurate project history or meet legal and accounting obligations. When information is no longer required, it will be securely deleted or destroyed. ##### How we protect your information Pepperdog uses appropriate organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures include secure systems, controlled access, software updates, backups and appropriate security procedures. Pepperdog is Cyber Essentials Certified, demonstrating that recognised measures are in place to help protect systems and information against common cyber threats. Although reasonable steps are taken to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure. ##### Cookies and website analytics This website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and improve its performance. Essential cookies may be used where they are necessary for the website to function. Optional cookies will only be used where appropriate consent has been provided. More information about the cookies used on this website and how to manage your preferences can be found in the Cookie Policy. You can also control or delete cookies through your browser settings. ##### Links to other websites This website may contain links to external websites, including LinkedIn and client or partner websites. Pepperdog is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any website you visit. ##### Your data protection rights Depending on the circumstances, you may have the right to: - Ask for a copy of the personal information we hold about you - Ask us to correct inaccurate or incomplete information - Ask us to delete your personal information - Ask us to restrict how your information is used - Object to certain uses of your information - Ask for your information to be transferred in a suitable format - Withdraw your consent where processing is based on consent - Make a complaint about how your information has been handled These rights are not absolute and may depend on the circumstances and the reason the information is being processed. To exercise any of these rights, contact . We may need to confirm your identity before completing your request. ##### Making a complaint If you have concerns about how your personal information has been handled, please contact Pepperdog first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. ##### Information Commissioner’s Office Telephone: 0303 123 1113 Website: [www.ico.org.uk](http://www.ico.org.uk) ##### Changes to this Privacy Policy This policy may be updated from time to time to reflect changes to the website, the services Pepperdog provides or relevant legal requirements. 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